A few of the questions our clients ask most often. If yours isn't here, our team is a phone call or message away, around the clock.
How do I book a Phenom chauffeur?
The fastest way is the booking panel on our homepage: enter your pickup and destination, choose your vehicle and confirm. You're also welcome to book the way many of our clients prefer — by telephone or WhatsApp on +41 22 901 18 88, or by email. A confirmation follows every reservation.
How are your prices calculated?
For our published routes the price is fixed and shown to you before you book. For destinations that aren't listed, we calculate a fixed quote from the distance, the difficulty of the route and the region you're travelling to — a mountain or cross-border journey naturally differs from a city transfer. Every price is in Swiss francs and includes VAT at 8.1%.
Is the price per vehicle or per person?
Per vehicle. The fare covers the car and your professional chauffeur, whether you travel alone or with the full party the vehicle seats.
Do I pay in advance?
A 30% deposit confirms your booking; the balance is settled once your journey is complete. Corporate and account clients may arrange billing in advance.
Can I cancel or change my booking?
Yes. Chauffeur services can be cancelled free of charge up to 24 hours before pickup, and changes are free more than 12 hours before, subject to availability. The full breakdown — including multi-day bookings and rentals — is in our Cancellation Policy.
Which areas do you serve?
We are based in Geneva and serve the whole of Switzerland, the neighbouring French Alps and northern Italy. From a cross-town transfer to an alpine chalet or an airport in another country, we plan it as one seamless journey.
Do you drive to the ski resorts and across the border?
Absolutely. Megève, Chamonix, Courchevel, Verbier, Val d'Isère and the rest of the Alps are among our most-requested routes, as are transfers to and from resorts across the French and Swiss borders. Our SUVs are equipped for winter roads.
Can you handle long-distance routes like Geneva–Milan?
Yes. Long-distance and international routes such as Geneva–Milan, Geneva–Zurich or Geneva–Lyon are quoted as a fixed price and driven by a chauffeur who knows the road.
What's included in every journey?
Every journey includes a professional, discreet chauffeur, bottled still and sparkling water (Acqua Panna and S.Pellegrino), complimentary Wi-Fi, phone chargers, flight monitoring on airport pickups, and child seats on request — all at no extra charge.
What languages do your chauffeurs speak?
Our chauffeurs speak French, English and Arabic.
How many passengers and bags fit in each vehicle?
Our sedans seat up to four passengers, the V-Class up to seven, and our SUVs four to seven depending on configuration. Tell us your party size and luggage and we'll assign the right vehicle — or a dedicated luggage vehicle if you're travelling heavy.
Do you provide child seats?
Yes, and at no charge. Please tell us the children's ages when you book so the correct seats are fitted in line with Swiss safety rules.
Where will my chauffeur meet me at the airport?
Your chauffeur meets you inside the arrivals hall with a name sign, helps with your luggage and walks you to the car. For private terminals and FBOs, we coordinate directly with the operator.
What happens if my flight is delayed?
There's nothing for you to do — we track your flight and adjust the pickup to your actual landing time. A delay is never treated as a missed booking, and airport pickups include 60 minutes of complimentary waiting.
Can I rent a car without a chauffeur?
Yes. Our prestige fleet — Range Rover Vogue, Land Rover Defender, Mercedes-AMG G63 and Mercedes V Class — is available for self-drive hire, subject to licence, minimum age and a refundable security deposit. Minimum rental: 2 days. See the rental section of our site for the line-up.
Is the G63 available for airport transfers?
The G63 is offered for self-drive rental rather than chauffeured transfers. For airport and city transfers, our S-Class, V-Class, E-Class and Range Rover offer the ideal balance of comfort and presence.
Do you work with embassies, agencies and hotels?
Yes — we regularly arrange multi-vehicle movements for embassies, travel agencies, hotels and corporate clients, with a single point of contact and account billing. Tell us the city, the vehicles and the dates, and we'll build the operation around you.
Are you available 24/7?
Yes. Our team and our chauffeurs operate around the clock, every day of the year, including the earliest departures and the latest arrivals.
Are pets allowed?
Well-behaved pets are welcome by prior arrangement, and assistance animals always travel with you.
Is a gratuity expected?
Gratuity is never expected — it's already part of the care you receive. If a chauffeur has made your journey memorable, a tip is appreciated but entirely at your discretion.